(a) The provider must implement a process to ensure
the competency of a case manager and a case manager supervisor that,
at a minimum, ensures:
  (1) an accurate knowledge of the requirements of this
subchapter and the following subchapters of this title:
    (A) Chapter 412, Subchapter G of this title (relating
to Mental Health Community Services Standards);
    (B) Chapter 404, Subchapter E of this title (relating
to Rights of Persons Receiving Mental Health Services);
    (C) Chapter 414, Subchapter L of this title (relating
to Abuse, Neglect, and Exploitation in Local Authorities and Community
Centers); and
    (D) Chapter 411, Subchapter N of this title (relating
to Standards for Services to Individuals with Co-Occurring Psychiatric
and Substance Use Disorders (COPSD));
  (2) an accurate understanding of the nature of mental
illness and serious emotional disturbance;
  (3) an awareness and sensitivity in communicating and
coordinating services with an individual who has a special physical
need such as a hearing or visual impairment;
  (4) the ability to respond to an individual's language
and cultural needs through knowledge of customs, beliefs, and values
of various, racial, ethnic, religious, and social groups;
  (5) the ability to complete the uniform assessment;
  (6) the ability to understand and apply the utilization
management guidelines;
  (7) the ability to develop and implement a plan if
the case manager is providing intensive case management services to
a child or adolescent;
  (8) the ability to identify an individual in crisis;
  (9) knowledge of appropriate actions to take in managing
a crisis;
  (10) an understanding of the developmental needs of
an adult, a child, or an adolescent;
  (11) an understanding of the wraparound planning process
or other department-approved model, if the case manager is providing
intensive case management services to a child or adolescent;
  (12) knowledge of health and human services available
to a child or adolescent as described in Texas Government Code, §531.0244,
if the case manager is providing intensive case management services
to a child or adolescent;
  (13) knowledge of available resources within the local
community;
  (14) knowledge of strategies for advocating effectively
on behalf of individuals; and
  (15) the ability to document the MH case management
services described in §412.413 of this title (relating to Documenting
MH Case Management Services).
(b) The provider shall require each case manager and
case manager supervisor, prior to providing MH case management services,
to:
  (1) demonstrate the competencies described in subsection
(a) of this section; and
  (2) ensure that documentation verifying competencies
is maintained in the personnel record of each case manager and case
manager supervisor.


Source Note: The provisions of this §412.412 adopted to be effective February 14, 2013, 38 TexReg 647